Return Policy

We encourage all of our adopters to first seek out assistance with a problem before returning the pet to the shelter.

  • Call, email, message us if you have questions on how to handle problems
  • Speak to a veterinarian, they are typically happy to discuss behavior problems along with medical problems – sometimes the underlining problem is medical

 

In the event an adoption simply doesn’t work out and it is within 2 weeks of adoption, we will take the pet back. If you are past the 2 weeks and a Rush County resident, we will take the pet back. If you are past the 2 weeks, but not a Rush County resident, you will need to first call us to see if we can accommodate the pet’s return. Out of county residents should use their own county shelter to surrender an animal – if your shelter tells you the pet must be returned to the adopted from shelter, please tell them we do not require the animal to be returned to us and you may be turned away due to county status. At no time do we require any animals adopted from us to be returned to us.

We do encourage adopters to seek out other shelters/rescues first before bringing the animal back to us. Since we are such a small shelter with limited resources, we find that some animals will benefit more from an opportunity with a larger facility with far more resources available to them.

You are also welcome to attempt to rehome the pet on your own. Please be careful and keep your and your pet’s safety a priority.

REFUND POLICY

We are unable to offer refunds for the adoption fee. We will however offer a voucher for the adoption fee you paid if the pet is returned to us within 2 weeks from the adoption date. The voucher can be used towards any paid services we offer or adoption up to one year from the date the voucher was issued.